Today I visited Waitrose in Sherborne. I waited 40 mins for a cup of coffee which was supposed to be free with my purchase of £40 of groceries. When I complained of this wait I was told to be patient. The regulars simply shrugged their shoulders and said its always like this. I asked for a complaints form to be told these were only available on their web site.Given the average age of customers at that shop must be around 75 and not regular users of the web that is not a lot of use. Its just away to fob people off.
I went on their web site and this is what I found,
Buy quality groceries and wine from Waitrose & Partners. Free delivery on every online order. Over 6000 recipes and local store information.
Visit the Groceries section at Waitrose & Partners today to ...
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Visit the Entertaining section at Waitrose & Partners today to ...
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Find information regarding Shopping online at Waitrose ...
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Waitrose Store Locator - Check opening hours, store details ...
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Buy quality groceries and wine from Waitrose & Partners. Free ...
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Save money off your next online shop with the latest voucher and ...
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No obvious complaints link How can elderly people navigate through this swamp.
No wonder Waitrose is not doing well.
2 comments:
Try this link, good sir:
https://www.waitrose.com/ecom/help-information/customer-service/shopping-in-store/feedback-about-our-shops
unfortunately Waitrose staff were incapable of giving this info at the time. Why not do it simple and have preprinted forms at their help desk.KISS
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